Managing Difficult Conversations Training Course

Managing Difficult Conversations Training Course

Perth

You know that sinking feeling when you need to have "that conversation" with someone at work? Maybe it's addressing a team member's poor performance, dealing with a colleague who keeps missing deadlines, or having to tell your boss their idea won't work. We've all been there - staring at our phone, rehearsing what we'll say, then chickening out and sending an email instead. The problem is, these conversations don't get easier by avoiding them, and that email approach usually makes things worse.

Here's what I've learned after years of helping managers and team leaders navigate these tricky waters: most of us were never actually taught how to have difficult conversations. We picked up bits and pieces along the way, watched how our bosses handled things (sometimes badly), and developed our own style through trial and error. But there's actually a framework for this stuff that makes it way less stressful and way more effective.

This isn't about becoming confrontational or aggressive - quite the opposite. It's about having honest, respectful conversations that actually solve problems instead of creating bigger ones. You'll learn how to prepare for these discussions so you feel confident going in, how to structure the conversation so it stays productive, and most importantly, how to listen in a way that helps the other person save face while still addressing the issue.

We'll work through real scenarios you're probably dealing with right now. Like how to tell someone their communication style is rubbing the team the wrong way, or how to address attendance issues without sounding like a school principal. You'll practice the actual words to use and learn how to handle those moments when someone gets defensive or emotional. Because let's be honest, that's when most of us panic and either back down completely or say something we regret.

One thing that surprises people is how much these skills apply outside work too. The same approach that helps you address a performance issue with a team member works when you need to talk to your teenager about their grades or resolve a dispute with your neighbour. It's all about emotional intelligence and creating an environment where people feel heard, even when the news isn't great.

What You'll Learn:

How to prepare for difficult conversations so you feel confident and clear about your objectives. No more lying awake the night before wondering what you'll say.

The specific language and phrases that keep conversations constructive rather than confrontational. Words really do matter, and small changes in how you phrase things can completely change the outcome.

Techniques for staying calm when the other person gets upset, defensive, or tries to turn the tables on you. You'll know how to acknowledge their emotions without getting pulled into drama.

How to listen actively so the other person feels heard and respected, even when you're delivering tough feedback. This is often the difference between someone accepting your message or digging in their heels.

Strategies for finding solutions together rather than just pointing out problems. Because the goal isn't to win an argument - it's to fix whatever isn't working.

Ways to follow up after the conversation to make sure changes actually happen and relationships stay intact. The conversation is just the beginning.

How to adapt your approach for different personality types and situations. What works with your detail-oriented teammate might backfire with your big-picture boss.

The Bottom Line:

Most workplace problems don't get solved because we avoid the conversations that could fix them. This training gives you a practical framework for having those discussions with confidence and getting results. You'll walk away knowing exactly how to approach any difficult conversation - whether it's about performance, behaviour, or just clearing the air when things feel tense.

Your team will notice the difference almost immediately. Instead of tiptoeing around issues or letting problems fester, you'll address them head-on in a way that actually strengthens relationships rather than damaging them. Plus, you'll sleep better knowing you can handle whatever workplace challenges come your way.